Description
This session provides practical communication strategies for defusing tense situations while maintaining safety and dignity for both staff and clients. Participants will also explore how burnout shows up in high-stress environments and identify personal, team-based, and supervisory approaches to prevention. Emphasis will be placed on “setting yourself up for success” by developing realistic daily habits that promote resilience before, during, and after shifts. Through roleplay, reflection, and peer sharing, participants will gain tools to stay calm under pressure and sustain themselves in challenging work.
Format
Live webinar.
Learning Objectives
At the completion of the activity, participants will:
- Practice de-escalation strategies grounded in communication and trauma-informed principles.
- Explore personal and team-based approaches to burnout prevention.
- Identify ways supervision and peer support can strengthen resilience.
- Connect the relationship between staff well-being and effective client de-escalation.
Outline
- Burnout and Compassion Fatigue
- Burnout Preventions Strategies for Individuals, Teams, and Supervisors
Target Audience
Psychiatrist, Resident or Fellow, Medical Student, Physician (Non-Psychiatric), Physician Assistant, Nurse, Nurse Practitioner, Psychiatric Technician, Psychologist, Counselor/Therapist, Social Worker, Student (Non-Medical), Peer Specialist, Administrator
Instructional Level
Introductory
Estimated Time to Complete
Estimated Duration: 1.0 hour
Program Release Date: December 18, 2025
Program End Date: December 18, 2025
Ongoing Interdisciplinary Discussion Board
After completing the course, engage with colleagues in the mental health field through the Webinar Roundtable Topics discussion board. This is an easy way to network and share ideas with other clinicians who participate in this webinar. Access through the discussion tab.
How to Earn Credit
After completing the evaluation, participants will have the opportunity to claim their hours of participation and download the appropriate certificate. Physicians may obtain an official CME certificate, other healthcare professionals may receive a CE certificate (as applicable), and all other attendees may generate a certificate of participation. Each certificate will reflect the event date and total hours earned.
Continuing Education Credit
In support of improving patient care, American Psychiatric Association (APA) is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.
Physicians
The APA designates this live event for a maximum of 1.00 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
Nurses/Nurse Practitioners
The American Psychiatric Association (APA) designates this activity for 1.00 Nursing contact hours. Nurses should only claim credit commensurate with the extent of their participation in the activity.
Psychiatric Technicians
The American Psychiatric Association (APA) is approved by the California Board of Vocational Nursing and Psychiatric Technicians (BVNPT) as a provider of continuing education for Licensed Psychiatric Technicians (LPTs). Provider Number: 15028
This course is approved for 1.00 of continuing education for LPTs.
Pharmacists
This curriculum has been approved for 1.00 contact hours by the American Psychiatric Association. The American Psychiatric Association is accredited by the Accreditation Council for Pharmacy Education as a provider of continuing pharmacy education. The Universal Activity Number for this program is JA0000145-0000-25-033-L05-P. This learning activity knowledge based. Your CE credits will be electronically submitted to NABP upon successful completion of the activity. Pharmacists with questions can contact NABP customer service (custserv@nabp.net).
Psychologists
Continuing Education (CE) credits for psychologists are provided through the co-sponsorship of the American Psychological Association (APA) Office of Continuing Education in Psychology (CEP). The APA CEP Office maintains responsibility for the content of the programs.
Social Workers
As a Jointly Accredited Organization, American Psychiatric Association (APA) is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved under this program. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. APA maintains responsibility for this course. Social workers completing this course receive up to 1.00 general continuing education credits.
***Continuing education requirements vary from state to state. Many state boards grant reciprocity with national accrediting organizations and other state boards. It is the responsibility of each professional to understand the requirements for license renewal or check with the state or national licensing board and/or professional organization to become more familiar with their policies for acceptable continuing education credit. Social workers and Psychologists should contact their regulatory board to determine course approval.
Faculty and Planner Disclosures
The American Psychiatric Association adheres to the ACCME's Standards for Integrity and Independence in Accredited Medical Education. Any individuals in a position to control the content of a CME activity - including faculty, planners, reviewers, or others - are required to disclose all relevant financial relationships with ineligible entities (commercial interests). All relevant conflicts of interest have been mitigated prior to the commencement of the activity.
Faculty:
- Sherin Khan, LCSW is Vice President of Operations and Strategy for Thresholds, Illinois’ oldest and largest provider of mental health services. She has 15 years of experience in the non-profit sector with a focus on serving those who have serious mental illness. She excels at workforce and organizational development, strategic planning, clinical consultation and supervision, and change implementation. Sherin has extensive knowledge of Certified Community Behavioral Healthcare Clinic (CCBHC) standards, guidelines, and reporting requirements, as well as experience in the implementation of CCBHC's. She served on SMI Adviser and on the U.S. Department of Health and Human Services (HHS)’s Serious Mental Illness Training and Technical Assistance Center (SMI TTAC) providing essential tools, training, consultation and resources to enhance the effectiveness of mental health care and recovery services for individuals with serious mental illness (SMI) and first episode psychosis (FEP). She has held both clinical and administrative leadership positions and excels at project management, process improvement, and designing and enacting programs and trainings to improve organizational and workforce effectiveness. Sherin holds a Masters of Social Work degree from the University of Illinois at Chicago and is a Licensed Clinical Social Worker. Ms. Khan reports no financial relationships with commercial interests.
Program Planners:
- John Torous, MD, Beth Israel Deaconess Medical Center. Dr. Torous has no relevant financial relationships to disclose.
- Kathryn Hanley, APRN, Austin State Hospital. Ms. Hanley has no relevant financial relationships to disclose.
- Megan Ehret, PharmD, BCPP, University of Maryland, Baltimore. Dr. Ehret has no relevant financial relationships to disclose.
- Amy N. Cohen, PhD, American Psychiatric Association. Reports no financial relationships with commercial interests.
- Sherin Khan, LCSW, Thresholds. Ms. Khan reports no financial relationships with commercial interests.
- Charles Perdue, Department of State Hospitals. Mr. Perdue reports no financial relationships with commercial interests.
Accessibility for Participants with Disabilities
The American Psychiatric Association is committed to ensuring accessibility of its website to people with disabilities. If you have trouble accessing any of APA’s online resources, please contact us at 202-559-3900 for assistance.
Technical Requirements
This internet-based CME activity is best experienced using any of the following:
The latest and 2nd latest public versions of Google Chrome, Mozilla Firefox, or Safari
Internet Explorer 11+
This Web site requires JavaScript and session cookies to be enabled. Certain activities may require additional software to view multimedia, presentation, or printable versions of the content. These activities will be marked as such and will provide links to the required software. That software may be Adobe Acrobat Reader, Microsoft PowerPoint, or Windows Media Player.
Optimal System Configuration:
Browser: Google Chrome (latest and 2nd latest version), Safari (latest and 2nd latest version), Internet Explorer 11.0+, Firefox (latest and 2nd latest version), or Microsoft Edge (latest and 2nd latest version)
Operating System: Windows versions 8.1+, Mac OS X 10.5 (Leopard) +, Android (latest and 2nd latest version), or iOS/iPad OS (latest and 2nd latest version)
Internet Connection: 1 Mbps or higher
Minimum Requirements:
Windows PC:
Windows 8.1 or higher; 1 GB (for 32-bit)/2 GB (for 64-bit) or higher RAM; Microsoft DirectX 9 graphics device with WDDM driver; audio playback with speakers for programs with video
For assistance: Contact educme@psych.org for questions about this activity |
Contact support@smicaladviser.org for technical assistance