Engage or Enrage: De-escalation Strategies for Mental Health Crisis (Part Two)-View Presentation Slides

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The document is a detailed overview of a live webinar presented by the American Psychiatric Association, focusing on de-escalation strategies during mental health crises, specifically addressing power struggles to avoid escalating situations. It outlines the continuation of their series titled "Engage or Enrage: De-escalation Strategies for Mental Health Crisis (Part Two)."<br /><br />Key learning objectives include identifying strategies to avoid power struggles during times of escalation, managing high-level escalations safely, and developing the skills to support a person in crisis after an incident.<br /><br />The webinar introduces the "Crisis Volcano" model, illustrating various stages of emotional and behavioral intensity, which require different de-escalation techniques. It emphasizes recognizing the "power struggle," where intervention can mistakenly become part of the stressful situation. The document suggests strategies, such as self-awareness, active listening, and providing space, options, and time to the person in crisis to help de-escalate.<br /><br />A strategy called "SMaRti" is used to maintain calm and manage escalating situations—this involves Self-check, Making space and being Aware, and Responding to the individual. Techniques such as adjusting body language, ensuring physical space, and utilizing active listening are highlighted as effective approaches.<br /><br />The webinar further covers the cooling-off phase, where opportunities for communication and learning arise, promoting long-term coping strategies and relationship repair. Participants are encouraged to continue engaging in learning sessions and to network with peers through platforms like SMIadviser.org, which offers additional resources and expert consultations.<br /><br />Lastly, the document provides instructions for claiming continuing education credits, and announces an forthcoming webinar addressing burnout among mental health providers.

Keywords

de-escalation strategies

mental health crisis

power struggles

Crisis Volcano model

SMaRti strategy

active listening

American Psychiatric Association

cooling-off phase

continuing education credits

burnout prevention